If the SCAN-to-SMB feature is no longer working on your Windows 10, chances are your machine is still using the SMB version 1 protocol, which is no longer supported on Windows 10. Here’s a workaround to regain the SCAN-to-SMB feature.
Server Message Block (SMB) is a networking file share protocol included in Windows 10 that provides the ability to read and write files and perform other service requests to network devices. Usually, you’ll be using SMB to connect to devices that run on Windows and other devices that don’t run Windows such as a router with file sharing capabilities, Network-Attached Storage (NAS), or other computers running Linux.
Although there have been three major releases of the protocol, there is a chance that you may still have devices running the original version, such as SMB version 1 (v1) which is old and insecure, and Windows 10 no longer installs it by default starting with the Fall Creators Update and April 2018 Update. As a result, you’ll get error messages like “You can’t connect to the file share because it’s not secure;” “The specified network name is no longer available;” and “Unspecified error 0x80004005” when trying to access your files.
However, if you have a networking device that you can no longer access because of this issue, you can still enable the protocol to regain the SCAN-to-SMB feature.
In this guide, we walk you through the steps to temporarily enable the SMB protocol to regain access to files stored in the network. Then, we’ll also explain the process to disable it to keep your computer protected.
How to re-enable the SMBv1 protocol on Windows 10
If you don’t have direct access to the device running the SMB service, you can temporarily enable the SMBv1 protocol for the purpose of retrieving your files using these steps:
- Open Control Panel.
- Click on Programs.
- Click on Turn Windows features on or off the link.
- Expand the SMB 1.0/CIFS File Sharing Support option.
- Check the SMB 1.0/CIFS Client and SMB 1.0/CIFS Server option.
- Click the OK button.
- Click the Restart now button.
After completing these steps, you’ll once again be able to see and connect to network devices running the old protocol on your local network from your Windows 10 computer.
Of course, you should only use these steps as a solution to regain SCAN-to-SMB feature on an older Kyocera MFP.
On most Kyocera MFP, you need to do the firmware upgrade to support SMBv3.
Then, you still need to follow our previous procedure from the link below to complete the SCAN-to-SMB feature.